FREQUENTLY ASKED QUESTIONS
Here is a list of commonly asked questions. If you still cant find what you are looking for, please pop us a message and we'll do our best to answer you as soon as possible!1. HOW DOES DOWN SOUTH APPAREL WORK WITH COLLABORATORS AND CHARITIES?
Down South builds in a donation/royalty fee for every print used on a garment or accessory for either the charity or the collaborator and pays this amount over to the charity or collaborator, once a quarter in a lump sum. In this way, the good cause gets to raise funds for their cause, and in the case of a Collaborator, the designer gets to earn from their design work. Some designs that are not part of the "Love & Give" Collection are owned by Down South and donations are made for these prints at the discretion of the Down South Team to a variety of charities unrelated to the design work.
2. IS IT EASY TO EXCHANGE A GARMENT?
Down South Apparel aims to be the premier online outfitter that supports artists and charities. We know that ordering clothing online can be difficult, so if you are not entirely satisfied, please send it back to us within thirty (30) days of purchase together with the invoice (at your own cost, unfortunately). We will provide you with a refund or a credit depending on whether we have stock of your alternative item. Refunds are paid minus the pledge or design fee paid to the charity or collaborator of the product/s.
3. WHAT IS THE QUALITY OF THE DOWN SOUTH APPAREL ITEMS LIKE?
Down South Apparel prints directly onto high-quality apparel that are made of either 100% cotton or a poly/cotton mix. We are committed to fair trade methodologies that are environmentally friendly using only the best designs and designers that are committed to their craft. If you have ordered a dark t-shirt, you may smell a strange pre-treatment smell when you receive your product. This is an environmentally friendly and non-harmful under-base and disappears after the first wash.
4. SHOULD I ALLOW FOR FABRIC SHRINKAGE?
Please check the Sizing Chart here before ordering for optimal results. Because cotton shrinks when dried, please allow for some shrinkage (About 5%, which is less than the industry standard of 8%). To avoid shinkage, we suggest washing your tee in cold water and hanging it flat to dry. If for some reason you want your product to shrink a lot, then wash it hot water and dry it in a tumbledryer on high.
5. IS BUYING ON DOWN SOUTH APPAREL'S ONLINE STORE SAFE?
We take website security very seriously. Our site technology uses the latest secure sockets layer (SSL) encryption to protect your personal information. Our payment gateway providers are secure and are well known for their data protection.
6. HOW MUCH DOES SHIPPING COST?
Down South Apparel offers free shipping on all orders over R600 for local South African deliveries. If your order's value is less, then delivery will cost R90 anywhere in South Africa.
7. CAN I ORDER AS A GIFT?
Yes, if you tell us! We package all our orders beautifully, but we can avoid inserting the invoice if your order is a gift. Please let us know in the comments section of your order.
We’re committed to getting your order to you as soon as possible. As soon as your order comes through, we get straight to work. We make every shirt to order and sometimes, stock may take a couple days to reach us. Our production time, from the date of order until it’s with a courier is no longer than seven business days - usually less.